Return & Refund Policy

At KatchFresh, we are committed to delivering fresh, high-quality seafood and related products. If you receive an incorrect, damaged, spoiled, or missing item, we are here to help.

1. Return eligibility

• Wrong product delivered.
• Damaged or spoiled products.
• Missing items in your order.
• Expired products.

2. Reporting an issue

Please report any issue within 24 hours of delivery. Include your Order ID along with photos of the affected product for faster resolution.

3. Refunds

After verification, eligible refunds will be processed to the original payment method within 5–7 business days.

4. Non-returnable items

• Products damaged after delivery.
• Products without valid proof of purchase.
• Products reported after the allowed reporting period.

5. Order cancellation

Orders can be cancelled before they are dispatched. Once dispatched, cancellation may not be possible.

6. Contact us

If you have any questions regarding returns or refunds, please contact us:

• Email: info.katchfresh@gmail.com
• Website: katchfresh.com
• Or visit our contact page.